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Refund Policy

IELTS & CELPIP Exam Prep · Winston College

Our promise, in short

Book your seat for $99, come to campus and attend your first class. If the course isn't right for you, ask for a refund within 7 days of that first class and we'll return 100% of your $99. You don't need to give a reason. Note: You may lose the processing fee (such as 2.9% + $0.30) from the initial payment.

1. What this policy covers

This policy applies to the $99 CAD seat fee for Winston College's in-person IELTS (General Training & Academic) and CELPIP-General exam prep programs, booked through programs.winstoncollege.com. The $99 is a single payment for the full course. There are no further charges.

2. Cancelling before your first class

Changed your mind before your batch begins? You can cancel at any time before your first class starts and receive a full refund of your $99.

3. Our 100% Money-Back Guarantee

We want you to see how we teach before you commit. That's why every student can try the course first.

  • Attend the first class of your batch in person at our campus.
  • You're welcome to keep attending classes while you decide.
  • If the course isn't the right fit, request a refund within 7 calendar days of your first class.
  • You'll receive 100% of your $99 back. The payment platform may deduct its processing fee (such as 2.9% + $0.30) from the initial payment.
  • Example: if your first class is on Tuesday, October 6, you can request a refund up to the end of Tuesday, October 13.

4. When a refund isn't available

  • Your refund request arrives more than 7 calendar days after your batch's first class.
  • Your batch has started and you did not attend its first class. The guarantee depends on attending the first class, so if you miss it, the guarantee no longer applies. If you know you can't make it, cancel before the batch starts (see Section 2) for a full refund.
  • You have already received a refund under this guarantee. Each student can use the guarantee once.

5. If we change or cancel your class

If Winston College cancels your batch or moves it to a different date or time you can't attend, you can choose a full refund or a seat in another batch.

6. How to request a refund

You can ask for your refund in either of two ways:

  1. Email info@winstoncollege.com with the subject line "Refund request". Include your full name, the email address you used to book, and your batch start date.
  2. Tell your instructor in person. We'll then confirm your request by email.

Your request counts as received on the date we get your email or the date you tell your instructor. We will reply to confirm it within one business day.

7. When you'll get your money

  • We process approved refunds within 7-14 days of receiving your request.
  • Refunds go back to the card or payment method you used at checkout (Visa, Mastercard, Amex, Apple Pay or Google Pay), through our payment provider, Stripe.
  • After we process your refund, your bank or card issuer usually takes 5–12 business days to show it on your statement.
  • We refund the full $99, but the payment platform might deduct some of its processing fee (such as 2.9% + $0.30) from the initial payment.

8. Questions

If you have any questions about this policy, contact us before or after you book:

Nothing in this policy limits any rights you have under applicable consumer protection law. Winston College may update this policy. Any change applies only to bookings made after the updated policy is published.

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